All orders you as a tasker receive via Luado are personal.
This means that the customer has chosen exactly you for his assignment. If a task is archived, it means that necessary actions have not been performed by either you or the customer - this can have a negative impact on your profile.
Things you can do if the task is archived:
- It is a big task: If the task goes over several days, we want you as a tasker to inform us about this. That way we know that everything is under control and can assist you if something has to be entered manually by us.
- You and the customer will do the task at a later date: Activate the task again and set the new date you have agreed via the Task page.
- The customer is interested in getting the task done, but you can't help: Suggest that the customer can place a new booking. The customer can of course also contact us if there is a need for help.
- Customer does not answer: If a task is archived because the customer hasn't responded to the chat, you can try to call the customer and/or send an SMS (see the "details" tab on the task page).