At Luado, we work actively to create good customer experiences. Therefore it's important that all bookings are received in a serious and service-minded manner.
Therefore, we measure, among other things, how many bookings a tasker gets vs. how many bookings are performed and paid for.
If this percentage is high, it gives a good indication that the tasker is solution-oriented and creates good experiences for the customers.
Of course, we understand that not everything always goes exactly according to plan, or that some assignments deviate from the description given. In such cases, it is therefore important that an active choice is made, either by the customer canceling the assignment or by canceling the task yourself. This makes it easier for us to get clarity on what went wrong.